ChargeWise Terms & Conditions

The Premium Platform for eMobility Growth

Last Updated: January 6, 2026

1. Introduction and Acceptance

Welcome to ChargeWise, a User Engagement and Loyalty Programs Management Platform for eMobility Service Providers. These Terms & Conditions ("Terms") govern your use of the ChargeWise platform, including our Admin Application and Web Application (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

For B2B Clients: These Terms apply to your organization's use of the Admin Application for creating and managing loyalty programs.

For End Users: These Terms apply to your use of the Web Application to participate in loyalty programs created by our B2B clients.

2. Definitions

"Admin Application" refers to the web-based platform used by B2B clients to create and configure loyalty programs.
"B2B Client" refers to eMobility Service Providers who use our Admin Application to manage loyalty programs.
"ChargeWise," "we," "us," or "our" refers to “ChargeWise" Ltd., UIC:207687862, a limited liability company registered under the laws of Bulgaria
"End User" refers to customers of B2B clients who participate in loyalty programs through our Web Application.
"Loyalty Program" refers to reward programs created by B2B clients to incentivize charging behavior.
"Platform" refers to the complete ChargeWise system, including both applications.
"Service" refers to all services provided through the Platform.
"Web Application" refers to the user-facing application for tracking points and redeeming rewards.

3. Service Description

ChargeWise provides a platform that enables eMobility Service Providers to create and manage customer loyalty programs. Our Service includes:

3.1 For B2B Clients

Access to the Admin Application for creating and configuring loyalty programs.
Tools to set charging incentives and reward structures.
Analytics and reporting capabilities.
Customer engagement management features.

3.2 For End Users

Access to the Web Application to track earned points.
Ability to convert points into rewards, vouchers, and prizes.
Program participation tracking and history.
Account management capabilities.

3.3 Future Developments

We plan to expand the Web Application to include mobile applications for Android and iOS devices. These additions will be subject to these Terms unless otherwise specified.

4. Account Registration and Eligibility

4.1 Age Requirements

You must be at least 18 years old to create an account and use our Service. By creating an account, you represent and warrant that you meet this age requirement.

4.2 Account Information

When creating an account, you must provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information and for keeping your account credentials secure.

4.3 Account Responsibility

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach. We reserve the right to refuse or terminate accounts at our sole discretion, including for violations of these Terms or applicable laws.

5. Data Collection and Use

5.1 Data We Collect

We collect the following personal information:

Name and surname.
Phone number.
Email address.
Usage data related to platform interaction.
Charging activity data (for loyalty program participation).

5.2 Purpose of Data Collection

We use your data to:

Provide and maintain our Service.
Process loyalty program participation.
Calculate and distribute rewards.
Improve our platform functionality.
Communicate service updates and program information.
Comply with legal obligations.

5.3 Data Sharing

We may share your data with:

B2B clients (for their loyalty program management).
Service providers who assist in platform operation.
Legal authorities, when required by law.
Business partners for reward fulfillment.

We process data in compliance with the EU General Data Protection Regulation (GDPR), where applicable, and other international data privacy laws.

For complete details on data handling, please refer to our Privacy Policy.

6. B2B Client Terms

6.1 Program Creation

B2B clients may create loyalty programs through the Admin Application, subject to our platform capabilities and these Terms.

6.2 Client Responsibilities

B2B clients are responsible for:

Ensuring their loyalty programs comply with applicable laws.
Honoring rewards and incentives offered to end users.
Maintaining accurate program configurations.
Providing clear program terms to their customers.
Obtaining necessary consent from End Users for data sharing and processing.

6.3 Client Data

B2B clients retain ownership of their customer relationship data while granting us the necessary rights to operate the platform and facilitate loyalty programs.

7. Loyalty Programs and Rewards

7.1 Program Participation

End users may participate in loyalty programs created by B2B clients. Participation is subject to the specific terms of each program as configured by the B2B client.

7.2 Point Earning and Redemption

Points are earned based on charging activity as defined by the relevant loyalty program.
Points have no inherent monetary value outside the specific program context.
Point balances and redemption options are managed through the Web Application.
We reserve the right to adjust point balances for fraudulent or erroneous activities.
Rewards are not guaranteed and may expire, be modified, or revoked at any time in accordance with applicable program terms. Participation is voluntary and at your own discretion.

7.3 Reward Fulfillment

Rewards are provided by or through B2B clients. We facilitate the redemption process but are not responsible for reward delivery or quality issues.

7.4 Program Changes

B2B clients may modify or terminate their loyalty programs at any time. We will provide reasonable notice of significant changes when possible.

8. Platform Availability and Performance

8.1 Service Availability

We strive to maintain high platform availability, but cannot guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible.

8.2 Performance Disclaimers

The Service is provided "as is" without warranties of any kind. We do not guarantee that the Service will be error-free, secure, or continuously available.

8.3 Third-Party Integrations

Our platform may integrate with third-party charging infrastructure and systems. We are not responsible for the availability or performance of third-party services.

9. User Conduct and Prohibited Activities

9.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms.

9.2 Prohibited Activities

You may not:

Violate any applicable laws or regulations.
Attempt to gain unauthorized access to the platform or other users' accounts.
Interfere with platform operations or security measures.
Use the Service to transmit harmful or malicious content.
Reverse engineer or attempt to extract source code.
Create false accounts or misrepresent your identity.
Engage in fraudulent activity to manipulate point earning or redemption.
Resell access to the Service without permission.
Harvest or collect data from the platform without authorization.

9.3 Suspension and Termination

We may monitor platform activity to ensure compliance with these Terms. We may suspend or terminate your access to the Service for violations of these Terms or for any other reason at our sole discretion.

10. Intellectual Property

10.1 Platform Rights

The ChargeWise platform, including all software, content, and intellectual property, is owned by us or our licensors. You receive only a limited license to use the Service as intended.

10.2 User Content

You retain ownership of any content you provide, but grant us the necessary rights to operate the Service and fulfill our obligations under these Terms.

10.3 Feedback

Any feedback or suggestions you provide about our Service may be used by us without obligation or compensation to you.

11. Privacy and Data Protection

11.1 Privacy Commitment

We are committed to protecting your privacy and handling your data responsibly. Our data practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference.

11.2 GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR) and provide appropriate data subject rights.

11.3 Data Security

We implement appropriate technical and organizational measures to protect your data, though no system can guarantee absolute security.

12. Fees and Payment Terms

12.1 B2B Client Fees

Subscription and usage fees for B2B clients are as specified in separate service agreements. We reserve the right to modify fees with reasonable advance notice.

12.2 End User Fees

The Web Application is provided to end users at no charge. Participation in loyalty programs does not require payment to ChargeWise.

12.3 Payment Processing

All payments are processed through secure third-party payment processors. We do not store payment card information.

13. Limitation of Liability

13.1 Liability Limitations

To the maximum extent permitted by law, ChargeWise shall not be liable for:

Indirect, incidental, special, consequential, or punitive damages.
Loss of profits, data, or business opportunities.
Service interruptions or unavailability.
Third-party actions or failures.
Issues with reward delivery or quality.

13.2 Maximum Liability

Our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the amount paid by you (if any) for the Service in the 6 months preceding the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless ChargeWise and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

Your use of the Service.
Your violation of these Terms.
Your violation of any third-party rights.
Your participation in loyalty programs.

15. Disclaimers

15.1 Service Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted availability or error-free operation of the Service.

15.2 Third-Party Content

We are not responsible for content, products, or services provided by third parties, including B2B clients and their loyalty programs.

16. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, government actions, network failures, or other force majeure events.

17. Termination

17.1 Termination Rights

Either party may terminate these Terms at any time. B2B clients may terminate by canceling their subscription. End users may terminate by discontinuing use of the Web Application.

17.2 Effect of Termination

Upon termination:

Your access to the Service will be suspended.
Data retention will be handled according to our Privacy Policy.
Outstanding obligations (such as earned but unredeemed points) will be handled according to the specific loyalty program terms.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

Posting updated Terms on our platform.
Sending email notifications to registered users.
Providing prominent notice within the Service.

Continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

19. Export Controls and Sanctions

You agree not to use the Service if you are:

Located in or a resident of any country subject to comprehensive trade sanctions.
Listed on any government sanctions list.
Otherwise prohibited from accessing the Service under applicable export control or sanctions laws.

20. Dispute Resolution

20.1 Governing Law

These Terms are governed by the laws of Bulgaria, without regard to conflict of law principles.

20.2 Jurisdiction

Any disputes arising from these Terms or your use of the Service will be resolved in the courts of Sofia, Bulgaria.

20.3 Limitation Period

Any claims must be brought within one (1) year of the date the cause of action arose.

20.4 Arbitration Option

Where permitted by law, parties may elect to resolve disputes through binding arbitration administered by the Bulgarian Chamber of Commerce and Industry in Sofia.

21. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and ChargeWise regarding the Service.

23. Contact Information

If you have questions about these Terms, please contact us at:

ChargeWise
Email: legal@chargewise.global
Address: 22 Madren Str., Houston Complex “Slatina”, Blok 22, Entr. G, apt. #119, 1574 Sofia, Bulgaria
Phone: +359 896 99 15 66

Important Notice: These Terms & Conditions are effective as of the "Last Updated" date shown above. Please review them regularly as they may be updated from time to time.