ChargeWise Cookie Policy

The Premium Platform for eMobility Growth

Last Updated: January 6, 2026

Introduction

This Cookie Policy explains how ChargeWise ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website, use our Admin Application, Web Application, or interact with our services (collectively, the "Service").

This Cookie Policy should be read together with our Privacy Policy and Terms & Conditions, which provide additional information about how we collect, use, and protect your personal information.

By continuing to use our Service, you consent to our use of cookies and tracking technologies as described in this policy, unless you have disabled them through your browser settings or our cookie preference center.

1. What Are Cookies and Tracking Technologies?

1.1 Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, such as your preferred language, login status, and other settings, which can make your next visit easier and the site more useful to you.

1.2 Similar Tracking Technologies

We also use other tracking technologies that work similarly to cookies:

Web Beacons (Pixels): Small electronic files that allow us to count users who have visited certain pages and for other website statistics.

Local Storage: Technology that allows websites to store data locally within your browser.

Session Storage: Temporary storage that is cleared when you close your browser.

Scripts: Code that runs on websites to collect information and enhance functionality.

SDKs (Software Development Kits): Code libraries used in mobile applications for analytics and functionality.

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the operation of our Service and cannot be disabled without affecting functionality.

Purpose	Duration	Description
Authentication	Session	Maintain your login status and secure access to your account.
Security	Session/Persistent	Protect against security threats, fraud prevention, and CSRF protection.
Load Balancing	Session	Distribute traffic across our servers for optimal performance.
Session Management	Session	Maintain your session state and platform preferences.

Examples: Login tokens, security tokens, session identifiers, load balancer cookies.

2.2 Functional Cookies

These cookies enhance your experience by remembering your preferences and choices.

Purpose	Duration	Description
User Preferences	Up to 1 year	Remember your language, region, and display preferences.
Platform Settings	Up to 1 year	Store Admin Application configurations and Web Application preferences.
Accessibility	Up to 1 year	Remember accessibility settings and accommodations.
Form Data	Session	Temporarily store form inputs to prevent data loss.

Examples: Language preferences, dashboard layout settings, notification preferences

2.3 Performance and Analytics Cookies

These cookies help us understand how users interact with our Service to improve performance and user experience.

Purpose	Duration	Description
Usage Analytics	Up to 2 years	Rack page views, user journeys, and feature usage.
Performance Monitoring	Up to 1 year	Monitor platform performance, load times, and errors.
A/B Testing	Up to 6 months	Test different versions of features to improve user experience.
Conversion Tracking	Up to 1 year	Measure the effectiveness of our platform features.

Third-Party Analytics Services:

Google Analytics: Web and app analytics for usage patterns and performance.
Hotjar: User behavior analytics and heatmap tracking.
Mixpanel: Event tracking and user engagement analytics.

2.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertising and measure the effectiveness of marketing campaigns (only with your consent).

Purpose	Duration	Description
Marketing Campaigns	Up to 1 year	Track the effectiveness of our marketing efforts.
Retargeting	Up to 90 days	Show relevant ads to users who have visited our platform.
Social Media Integration	Varies	Enable social media sharing and integration features.
Lead Generation	Up to 1 year	Track B2B client acquisition and conversion.

Third-Party Marketing Services:

Google Ads: Advertising and conversion tracking.
LinkedIn Ads: B2B marketing and lead generation.
Facebook Pixel: Social media advertising and analytics.
HubSpot: CRM integration and marketing automation.

3. Detailed Cookie Information

3.1 Performance Cookies

Cookie Name	Domain	Path	Type	Duration	Purpose
_ga_RP0EQ7PVE2	.chargewise.global	/	First-party	1 year	Used by Google Analytics to persist session state and maintain analytics continuity across visits.
_ga	.chargewise.global	/	First-party	1 year	Google Universal Analytics cookie used to distinguish unique users by assigning a randomly generated client identifier. Used to calculate visitor, session and campaign data for analytics reports.

3.2 Functionality Cookies

Cookie Name	Domain	Path	Type	Duration	Purpose
elfsight_viewed_recently	core.service.elfsight.com	/	Third-party	9 sec.	Records recently viewed items to provide an enhanced user experience by showing related content based on browsing history.

3.3 Additional Platform Cookies

Cookie Name	Type	Duration	Purpose
cw_session	Strictly Necessary	Session	User session management and secure access.
cw_auth	Strictly Necessary	24 hours	Authentication token for platform access.
cw_prefs	Functional	1 year	User preferences and platform settings.
cw_lang	Functional	1 year	Language and localization preferences.
cw_dashboard	Functional	1 year	Admin dashboard configuration and layout.

4. Mobile Application Tracking

4.1 Mobile App Analytics

Our future mobile applications (Android and iOS) will use mobile analytics SDKs to understand app usage and improve functionality:

iOS Applications:

App Store Connect Analytics.
Firebase Analytics.
Custom analytics for loyalty program tracking.

Android Applications:

Google Play Console Analytics.
Firebase Analytics.
Custom analytics for loyalty program tracking.

4.2 Mobile Permissions

Our mobile apps may request the following permissions:

Location: To find nearby charging stations and optimize routing.
Camera: To scan QR codes for charging station authentication.
Push Notifications: To send loyalty program updates and charging notifications.
Storage: To cache data for offline functionality.

5. Cookie Management and Your Choices

5.1 Browser Settings

You can control cookies through your browser settings:

Chrome: Settings > Privacy and security > Cookies and other site data;

Firefox: Settings > Privacy & Security > Cookies and Site Data;

Safari: Preferences > Privacy > Cookies and website data;

Edge: Settings > Cookies and site permissions.

5.2 Cookie Preference Center

We provide a cookie preference center where you can:

View detailed information about each cookie category.
Enable or disable non-essential cookies.
Update your preferences at any time.
Access cookie management tools.

Access the Cookie Preference Center: [Link to be added]

5.3 Opt-Out Tools

Google Analytics Opt-Out: Install the Google Analytics Opt-out Browser Add-on at:https://tools.google.com/dlpage/gaoptout

Interest-Based Advertising Opt-Out:

Digital Advertising Alliance:http://optout.aboutads.info/.
European Interactive Digital Advertising Alliance:http://youronlinechoices.eu/.
Network Advertising Initiative:http://optout.networkadvertising.org/.

5.4 Do Not Track

Currently, our Service does not respond to "Do Not Track" browser signals, as there is no universally accepted standard for how to interpret these signals. However, you can use the other opt-out methods described above.

6. Impact of Disabling Cookies

6.1 Essential Functionality

Disabling strictly necessary cookies will prevent you from:

Logging into your account.
Accessing secure areas of the platform.
Maintaining session state during platform use.
Receiving security protections.

6.2 Enhanced Features

Disabling functional and performance cookies may result in:

Loss of personalized settings and preferences.
Reduced platform performance and functionality.
Inability to track loyalty program progress effectively.
Less optimized user experience.

6.3 Marketing and Analytics

Disabling marketing and analytics cookies will:

Prevent personalized marketing communications.
Reduce our ability to improve the Service based on usage patterns.
Limit targeted advertising relevant to your interests.
Affect our ability to measure marketing campaign effectiveness.

7. Cookie Consent and Legal Basis

7.1 Consent Requirements

Under applicable privacy laws (GDPR, ePrivacy Directive, CCPA), we obtain your consent for:

Non-essential cookies (functional, performance, marketing).
Cross-site tracking and advertising.
Data sharing with third-party advertising partners.

7.2 Legitimate Interest

For some cookies, we may rely on legitimate interest as our legal basis, particularly for:

Essential platform functionality.
Security and fraud prevention.
Service improvement and optimization.
Analytics for business intelligence.

7.3 Consent Withdrawal

You can withdraw your consent at any time by:

Updating preferences in our Cookie Preference Center.
Adjusting your browser settings.
Contacting us using the information provided below.
Deleting cookies from your browser.

8. Cookies for B2B and End Users

8.1 Admin Application (B2B Clients)

Specific Cookies for B2B Users:

Dashboard configuration and layout preferences.
Program creation workflow state.
Analytics and reporting preferences
Multi-user session management.
Advanced security and audit logging.

8.2 Web Application (End Users)

Specific Cookies for End Users:

Loyalty program progress tracking.
Points balance and transaction history.
Reward preferences and redemption status.
Charging session correlations.
Personalized program recommendations.

9. Cross-Device Tracking

9.1 Multi-Device Experience

We may use cookies and other identifiers to recognize you across different devices and browsers to:

Provide consistent loyalty program tracking.
Maintain seamless user experience.
Ensure accurate point calculations across devices.
Deliver relevant communications.

9.2 Cross-Device Opt-Out

You can limit cross-device tracking by:

Logging out of your account on shared devices.
Using private/incognito browsing modes.
Adjusting ad personalization settings in your device settings.
Opting out of interest-based advertising.

10. Cookie Security and Data Protection

10.1 Security Measures

We implement security measures for cookies including:

Secure cookie flags for sensitive information.
HttpOnly flags to prevent script access to sensitive cookies.
SameSite attributes to prevent cross-site request forgery.
Regular security audits of cookie implementations.

10.2 Data Minimization

We follow data minimization principles by:

Using cookies only when necessary for legitimate purposes.
Collecting minimal information required for functionality.
Implementing appropriate retention periods.
Regularly reviewing and cleaning up unnecessary cookies.

11. Updates to This Cookie Policy

11.1 Policy Updates

We may update this Cookie Policy to reflect:

Changes in our cookie practices.
New features or services that require different tracking.
Updates to legal requirements.
Improvements in privacy protection.

11.2 Notification of Changes

We will notify you of significant changes by:

Updating the "Last Updated" date at the top of this policy.
Providing notice through our platform.
Sending email notifications for material changes.
Requesting renewed consent where required by law.

12. Contact Us

If you have questions about this Cookie Policy, our cookie practices, or wish to exercise your rights regarding cookies, please contact us:

ChargeWise Cookie Inquiries
Email: legal@chargewise.global

Subject Line: "Cookie Policy Inquiry"
Address: 22 Madren str., Houston Complex “Slatina”, Blok 22, Entr. G, apt. #119, 1574 Sofia, Bulgaria
Phone: +359 896 99 15 66

Last Review: This Cookie Policy was last reviewed on January 6th, 2025, to ensure compliance with current privacy laws and industry best practices.